This website is provided by Seddon Thomson Solicitors a partnership of 207 Victoria Avenue, Blackley, Manchester, M9 0RA.
Seddon Thomson Solicitors is regulated by the Solicitors Regulation Authority identification number 00351890.
VAT registration number: 785 175 102
We maintain compulsory professional indemnity insurance with Great Lakes Insurance SE at Pelican Underwriter Management Limited, Forum House 15-18 Lime Street London, EC3M 7AN with worldwide territorial coverage. Further details are available for inspection at our offices.
We use the information you provide primarily for the provision of legal services to you and for related purposes, including: updating and enhancing client records; analysis to help us manage our practice, Statutory Returns; legal and regulatory compliance. Our use of that information is subject to your instructions, the Data Protection Act 1998, the General Data Protection Regulation (GDPR) 2018 and our duty of confidentiality. Please note that our work for you may require us to give information to third parties, such as expert witnesses and other professional advisors. You have a right of access under Data Protection legislation to the personal data that we hold about you.
External firms or organisations, eg the Solicitors Regulation Authority or, if applicable, the Legal Aid Agency, may conduct audit or quality checks on our practice. These external firms or organisations are required to maintain confidentiality in relation to your files.
If you believe there is a problem with the way we are handling your data then please contact us and if you are not satisfied with the response then you have the right to contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by telephoning 0303 123 1113.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
and - No more than six years from the date of act/omission;
or - No more than three years from when you should reasonably have
known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.